David Stabel, Director of Customer Communications for InfoTrends, a division of Keypoint Intelligence, will be speaking at the DOCUMENT Strategy Forum, taking place May 1-3, 2017 in Chicago, IL.
“With the broad range of digital communication channels available today, consumers increasingly prefer to take communications into their own hands, while enterprises seek to reduce costs and improve customer experience through self-service portals,” commented Stabel. “Such portals typically support multiple channels.”
During Mr. Stabel’s presentation he will provide an industry-wide view on how self-service portals can contribute to omni-channel customer communications. This session titled The Role of Self-service Portals in an Omni-channel Environment will also showcase an example from a major telecommunications provider that is using self-service portals as part of its business model.
Attendees will come away from the event with:
- Industry research on established self-service portals for customer communications, some of which are disrupting customer-facing implementations
- The self-service capabilities that go beyond providing access to business-critical customer communications
- An understanding of the challenges for self-service portals that are siloed from other business areas, such as the customer help desk
The DOCUMENT Strategy Forum is a leader in educating professionals, working across wide-ranging industry segments, on how to deliver and manage superior customer communications, customer engagement and information management. This event brings together the community of real-world communications, content and information leaders to discuss everyday issues and challenges.
To learn more about the event, please visit: http://www.documentstrategyforum.com.
InfoTrends is the leading worldwide market research and strategic consulting firm for the imaging, document solutions, production print, and digital media industries. We provide insights and advice to help clients understand market trends, identify opportunities, and grow their business. For media inquiries contact Donna O'Malley at +1 781.616.2116 or firstname.lastname@example.org.
About Keypoint Intelligence
Keypoint Intelligence is a global data and market intelligence leader for the digital imaging industry. The company has over 125 professionals around the world who provide critical planning and go-to-market services, including in-depth market research, competitive intelligence, sales training, product testing, content creation, and customer engagement. For more information, contact Mike Fergus at +1 973.797.2150 or email@example.com.