Trade Shows & Events
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RAPID + TCT is an additive manufacturing event that showcases product innovations and offers collaborative learning opportunities to ultimately accelerate the adoption and advancement of the technology. The two industry leaders in 3D technology events, SME and Rapid News Publications Ltd., are combining their nearly 30 years of insights and experience to produce the annual RAPID + TCT event starting in 2017.
Visit Buyer's Lab (BLI), a division of Keypoint Intelligence, in booth #614.
Augmented World Expo™ (AWE) is the world’s largest conference and expo for professionals focused on giving people real superpowers through Augmented Reality, Virtual Reality and Wearable Technology. AWE gathers top innovators – from the hottest startups to Fortune 500 – to showcase the best augmented world experiences in all aspects of life and work: from entertainment and brand engagement, to enterprise and industrial, urban and architecture, education and training, automotive and navigation, government, and commerce.
When it comes to the in-plant and mailing industry, we understand that there’s limited time and resources out there for professionals like you. This is why we host our annual conference every year — to provide you and your team with the tools, resources, and skills needed to run a successful business, all while having fun and networking with your industry peers!
PRINT 17 will feature everything graphic communications professionals need to adapt, evolve and grow their business. Tens of thousands of motivated, qualified industry buyers will flock to PRINT 17 eager to see and explore demonstrations of the latest technologies and innovations from more than 500 exhibitors in Chicago, Illinois, a world-class destination—and one of the largest print markets in the world!
The 2017 Expo will bring together the industry’s most qualified attendees — the majority of whom have purchasing authority — to experience your company’s technology, equipment, supplies, software and applications. Leading imaging professionals from every sector of the imaging industry: Sign making, digital imaging, commercial printing and garment decoration will flood the Expo floor in search of your products, methodologies and innovative applications. Tens of thousands of educated attendees will explore the wall-to-wall exhibitor booths and meet with their colleagues, competitors, customers and potential clients, often while making immediate buying decisions right on the show floor.
The PDN PhotoPlus International Conference + Expo is the largest photography and imaging show in North America, attended by over 21,000 professional photographers, photography enthusiasts, videographers, students and educators from around the world. PhotoPlus features over 100 educational seminars, Photo Walks and Master Classes, the Official Portfolio Review presented by the Palm Springs Photo Festival, the Lucie Technical Awards, and over 250 exhibitors displaying thousands of the latest products and services for you to touch, try and compare.
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Director, Customer Communications
9:30am - 10:20am
The Role of Self-Service Portals in an Omni-Channel Environment
With the broad range of digital communication channels available today, consumers increasingly prefer to take communications into their own hands, while enterprises seek to reduce costs and improve customer experience through self-service portals. Such portals typically support multiple channels. The purpose of this session is to provide an industry-wide view on how self-service portals can contribute to omni-channel customer communications. This session will also showcase an example from a major telecommunications provider that is using self-service portals as part of its business model.
You’ll return to your organization with:
- Industry research on established self-service portals for customer communications, some of which are disrupting customer-facing implementations
- The self-service capabilities that go beyond providing access to business-critical customer communications
- An understanding of the challenges for self-service portals that are siloed from other business areas, such as the customer help desk
Join John Shane, Director of Communication Supplies Consulting Service, Andrew Carroll, Associate Director of Communication Supplies Consulting Service, and Gerry O'Rourke, International Commercial Director in a full day of educational sessions.
Conference sessions will include:
- US, W.E. ROW Supplies Forecast
- OEM vs Aftermarket Trends
- Legal Issues Impacting the Market
- VMBO Enterprise US and UK, Italy, France, Germany, Australia
- Survey Research - Foop US, WE LA
- Government Purchasing Criteria, Evolving Standards
- Transaction vs. Contract