Multi-Client Studies

InfoTrends' multi-client studies deliver in-depth primary research that is focused on major industry trends and topics. Each study is led by a team of subject matter and research experts who provide findings and recommendations that can immediately be applied to your sales and marketing strategies. Multiple companies fund, influence, focus, and receive the research results, enabling them to obtain business critical information at a fraction of the cost of conducting the study on their own.

Sizing Ink & Toner E-Commerce: Mapping the Impact of China and Third-party Supplies


Keypoint Intelligence—InfoTrends believes that e-commerce represents the largest risk of third-party toner and inkjet cartridges to the OEMs. Preliminary results of our Business Purchasing Survey show about 20% of businesses report they “shop the internet” among the top two ways in which they purchase ink and toner cartridges. Among the 20%, about half report a product issue.

Purchasing supplies through e-commerce marketplaces is risky for both OEMs and end users. Both the customer experience and brand integrity are negatively impacted, creating a serious marketing challenge.

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Digital Printing for Packaging: What Do Brands Need?

Brands are constantly seeking opportunities to reduce costs while pursuing initiatives for revenue growth – and digital printing has tremendous potential to support both these goals.

Yet many brand owners have limited awareness and understanding of how digital printing can address their packaging requirements. They may view it as low-cost option for very short run work, but not consider the broader business impact from implementing a digital package printing program.

Meanwhile, some converters and commercial printers hold off making equipment investments or struggle to build a profitable digital print business because their sales reps are ineffective at targeting the best markets, qualifying customers, and educating buyers on the full benefits of digital package printing.

The result can be a simplistic “digital for short run and analog for long run” sale that is based solely on print costs and largely ignores or undersells the significant value of the business impact (incremental revenue + process improvements) of digital printing that can dramatically affect the real crossover point with conventional printing methods.

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The 2017 U.S. Digital Interchangeable Lens Camera Study

ILCs play an increasingly important role in the ongoing development of the digital camera market, as ILC revenue rapidly grows to a majority percentage of the hardware category. The ILC market is divided into two segments: DSLRs and mirrorless interchangeable lens cameras (or “mirrorless”). DSLRs still account for the lion’s share of sales, but the mirrorless segment is demonstrating its ability to capture share amongst consumers in the U.S. Evolutionary ILC features, such as full-frame image sensors, high ISO rating, and 4K video capture, are becoming more important and will help to drive future sales.

Keypoint Intelligence—InfoTrends new 2017 study builds on research conducted in 2016. It will examine more closely the use of video by ILC owners. It will also consider the attitudes, behaviors and needs of both replacement and “step-up” buyers, with the goal of identifying paths to purchase. The study will focus heavily on ILC “intenders” as part of the research. It will pay careful attention to these intenders and what motivates them, what inhibits them, what marketing messages appeal to them, and how they choose an ILC.

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In Search of Opportunity: Finding the Right Prospects

Selling communication products, services, and technologies requires having a deep understanding of customers’ and prospects’ competitive market. The challenge is that all industries have unique needs, preferences, and buyer requirements. Understanding key industry trends and dynamics is essential for developing the right products and services and targeting the right buyers.

Keypoint Intelligence—InfoTrends’ new 2017 study will survey key communication decision makers across multiple industries to uncover the key trends and challenges influencing media choice, purchasing requirements, vendor selection, and selling opportunities.

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Lead with Data: Follow with Print

December 31, 2016

Increasingly, marketing professionals, and indeed enterprises as a whole, are striving to find more effective ways to manage vast amounts of ever growing customer data. Some enterprises are moving towards operational and/or customer communication centers of excellence, which in turn can frequently involve the CMO and have implications for direct marketing activities. Marketers are also gradually increasing the use of personalization within direct mail campaigns. This study will provide insights for vendors and service providers that compete in the direct marketing marketplace. It will help them understand how data is changing marketing initiatives and campaigns, evolving business models, unmet needs and how to position themselves to exploit opportunities that arise from data driven change.

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POD & CDLP China 2016

December 31, 2016

Our longstanding research into the Print on Demand market in China continues this year but will have an important addition, a focus on the market in that country for color digital print systems that print packaging and labels. This new report will give qualitative and quantitative insights about two categories of digital printing in China. The 2016 report will include a survey of packaging and label converters, and also of commercial printers. That survey, as well as personal interviews and other research, will examine the status and prospect of packaging and label printing applications at converters in China, and will also gauge the interest in such applications on the part of commercial printers there.

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Beyond CMYK: The Use of Special Effects in Digital Printing

December 31, 2016

With the exception of a few devices, production color digital printing has been a process color world, where everything is reproduced with cyan, magenta, yellow, and black inks or toners. Many years ago, market leaders at the high end envisioned opportunities with value-added special effects beyond process color. They implemented the use of spot colors, clear toners, dimensional, and other effects that took advantage of the unique capabilities of digital print, namely the ability to personalize, on-demand print, and just-in-time manufacture documents that could not easily be reproduced using conventional methods. These trailblazers at the high end showed how production digital print could push beyond the short runs and quick turnarounds of much process color work.

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Office Document Technology Security Multi-Client Study & Scorecard

December 31, 2016

Information security is major top of mind concern and investment area for key vertical markets, and business generally. In fact, InfoTrends research has indicated that improving security was the overall #1 document related priority for major document intensive vertical markets. With rapidly evolving security threats, compliance needs, and customer expectations, vendors must be constantly assessing their security features and functionality. Vendors that best understand these trends will be better positioned for success in the market for office document hardware, software, and services.

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Millennials: Imaging Trendsetters for 2016 and Beyond

October 01, 2016

The U.S. photo and video market is at a crossroads, due in large part to the diverse behavior of millennials who capture, curate, create, and share imaging content in a seemingly endless number of ways. This multi-client study provides detailed profiles of younger millennials (13-24) and older millennials (25-34), with an eye toward identifying differences both between and within each segment. A combination of research methods were used to develop millennial imaging personas, and to uncover motivators / triggers that lead to specific behaviors and specific purchase activities.

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The 2016 U.S. Digital Interchangeable Lens Camera Study

August 15, 2016

The 2016 study builds on research conducted in early 2015. It probes deeper on the opportunities for lenses, with an eye towards what will prompt different types of ILC owners to purchase additional lenses. It examines more closely the use of video by ILC owners. It also considers the attitudes, behaviors and needs of step-up buyers, with the goal of identifying paths to purchase.

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Asia Pacific Vertical Market Opportunity Analysis - Australia

July 20, 2016

The office document industry in Australia is showing an increased focus on paper-intensive industries with many of the market-leading OEM suppliers and channel businesses aligning their organizations and go-to-market strategies to identify and address print as well as paper-intensive applications and workflows. Growth in this industry requires the capture of market share from competitors and the ability to fully engage in managed print services. However, mature markets also present the challenge of entrenched competitors with long-established distribution partners. As a result, capturing market share demands new ways of aligning strategy with distribution channels and exploiting innovative ways to segment markets and customers.

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Service Expansion Opportunities for Document Outsourcing in 2016

July 15, 2016

The relevance of print-only outsourcing contracts is in decline. Enterprises are seeking external support for cross-media communications, creative services, data management, analytics, and other value-added services. Savvy and forward-thinking document outsourcing providers are in a unique position to help their customers transition to more effective communication platforms. This study identifies emerging services opportunities and offer a road map for document outsourcing providers to build new businesses around them.

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