Ricoh and Nuance expand partnership, offering customers new solutions for streamlining workflows


MALVERN, PA,  – Building on an enduring partnership, Ricoh today announced it is
providing customers new options for achieving higher levels of business productivity with the
release of three enhanced information workflow solutions.

As Ricoh consulting professionals assess each customer’s challenge and design a complete business solution, their toolbox will now include new versions of Nuance AutoStore, Nuance eCopy ShareScan and Nuance Output Manager software. These products seamlessly interoperate with Ricoh multifunction print/copy/scan/fax products (MFPs) to increase customers’ information mobility.

“Organizations are determined to swiftly move information to the person or place it’s needed the most, and in the form required, to make important business decisions,” said John Brophy, Vice President, Product Marketing, Ricoh Americas Corporation. “To help them with this challenge, we are combining Nuance’s powerful new solutions with our consulting, design, technology, training and support to significantly improve our customers’ performance.”

With only 2 in 5 organizations having automated most/all their workflows1, these new solutions will present new opportunities for many organizations looking to move information more effectively throughout their business.

New capabilities
AutoStore captures documents from PCs, laptops, smartphones, tablets, MFPs, scanners, email and the Web and seamlessly integrates the information into an organization’s operations. AutoStore is a powerful solution for automating processes like e-discharge in hospitals, order processing in manufacturing companies, and procurement in government agencies.

AutoStore 7, released today, adds a host of new workflow features, including dynamic text redaction for enhanced security and compliance, and automatic image enhancement for photos of documents shot by smartphones and tablets.

eCopy ShareScan is best suited for collaboration work streams where team members, bound by a common goal, such as a project, contribute documents and content to the team for further review and enrichment. The new eCopy ShareScan 5.4 offers enhanced integration with MFPs enhancing user productivity and efficiency. For example, users can capture documents faster by selecting options and adding data even while scanning is under way. The new version also adds connectivity with cloud document management solutions such as Microsoft OneDrive, Google Drive™ and Dropbox.

Output Manager helps organizations gain control of printing workflows so they can reduce costs, improve security, enhance productivity and keep employees happy. Output Manager 4, released today, includes specific support for Epic electronic health record systems, enabling the automated tracking of private data and password-protected print release. Output Manager also integrates usage data with Equitrac office print management reporting, giving Output Manager users consolidated enterprise-wide visibility into their print activities.

“Ricoh’s customers, like any organization, want to gain control of inefficient paper and electronic business processes,” said Michael Rich, Executive Vice President and General Manager, Nuance Document Imaging. “We’re deeply committed to helping them secure that control and become more productive and profitable.”

About Ricoh

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2015, Ricoh Group had worldwide sales of 2,231 billion yen (approx. 18.5 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.