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XPLOR22 is September 13-15, 2022 at the beautiful TradeWinds Island Grand Resort in St. Pete Beach Florida. The conference begins at 8:00 am on Tuesday, September 13th and concludes at 10:30 am on Thursday, September 15th.
The two-and-a-half-day event will focus on Innovative Strategies to Transform the Customer Experience and brings together end users, analysts, consultants, industry experts, and vendors who will share the best practices and strategies to transform the customer experience.
Attendees will be able to attend educational sessions, meet with leading industry vendors, network at lunches and evening events, all in beautiful St. Pete Beach Florida.
The event features:
- 40+ Educational Sessions and Panels
- 28 Leading-Edge Exhibitors
- Daily Networking (including lunches and evening events)
- Industry Awards
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Join Andrew Young, Principal Analyst, Customer Communications Advisory Service, at Keypoint Intelligence during Xplor22 on the following:
September 14, 2022
8:30 am – 9:15 am
PANEL: The Critical Role of Communications in Delivering a Better Customer Experience
When company executives think about improving customer experience, they often gravitate toward things like customer service, call center interactions, simplifying customer journeys, and investing in website or app functionality. Unfortunately, communications like bills and statements are often overlooked – yet they serve as one of the most important touchpoints, as they are recurring appointments to engage.
Join this general session panel discussion to learn more about how companies can use these communications to improve their customer experience!
11:30 am – 12:15 pm
2022 Business Transactional Communications Research
Track: Customer Engagement
Transactional communications are a critical customer touchpoint for enterprises. This session will present the very latest market insight from U.S. business leaders focusing on the impact to transactional output resulting from the recent pandemic, supply chain and environmental concerns, while also continuing to enhance customer experience and business outcomes through outsourcing and investments in innovative technology.