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Xplor International is a not-for-profit association that provides thought leadership to the customer communications industry. As a community Xplor provides advocacy, education, training, mentoring and networking opportunities.
Our members are decision makers and recommenders who are involved in the conception, design, implementation production and delivery of multi-channel client, member and customer communications.
Xplor’s mission is to enhance organizational success and advance the careers of our members by providing research, publications, industry certification, professional development, web-based events, and conference programming.
The National Postal Forum (NPF) has partnered with the United States Postal Service (USPS) to present the mailing and shipping industry's premier educational venue, trade show and networking event. Held once a year in the spring, the four-day NPF is the only event that works directly with USPS managers to provide the most comprehensive educational and networking platform possible for meeting the needs of the industry and postal customers.
The NPF is a not-for-profit educational corporation, established in 1968 by a group of major postal customers/mailers who were committed to an ongoing partnership with the USPS. The Forum's goal has always been to provide education to business mailers and communication/feed-back between the USPS and its business customers for a more responsive and efficient mail communications system.
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ISA Sign Expo is the largest collection of professionals in the sign, graphics, print and visual communications industry. ISA Sign Expo is where you want to be and where you'll get the programming and the vendors that offer serious solutions, real results and opportunities for powerful connections.
Join Pat McGrew, Senior Director, Production Software and Services at Keypoint Intelligence - InfoTrends during the following session on Wednesday, April 24th:
The View from Xplor: The Converging Trends of Two Print User Communities
As much as the printing industries are segmented by technologies and user intent, today’s print shop is likely to be producing documents, commercial assignments, and wide format work under one roof or in partnership with like-minded partners. The convergence in the printing world means that all parties need to learn a bit more about the other areas to expand and partner successfully. In this talk, we will look at where the hot spots are in digital printing, where the crossover opportunities are, and some ideas on how to go after them.
Join Pat McGrew, Senior Director, Production Software and Services at Keypoint Intelligence—InfoTrends during Xplor19 on the following:
8:30 am – 9:20 am
General Session Panel: The State of the CCM Industry
This panel will be moderated by industry consultant and Xplor International Association Board of Directors member Joanne Gore. Joanne will share the stage with panelists that include Pat McGrew, Senior Director, Keypoint Intelligence-InfoTrends, Kaspar Roos of Aspire and Gina Ferrara of Madison Advisors.
The session will provide information and insight needed to better understand the current state and future direction of the CCM industry.
4:30 pm – 5:20 pm
General Session Panel: Industry Trends – A Changing CCM Landscape
Technology is changing the customer communication space. From artificial intelligence, chatbots and communication ecosystems, these technologies are raising the customer experience bar. A unified customer journey plays a role although many companies are still challenged with mapping all of their customer touch points, including transactional documents. This Panel will share their insights into the changing CCM landscape and what is means to your company and what to prepare for in the future.