Interview Insights examines collaboration, customer support, and the evolving role of IT services
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What happens when two organizations align around customer experience and managed IT services (MITS) growth? Canon U.S.A., Inc.’s Tom Gonzales and Supra ITS’s Justin Folkerts joined Keypoint Intelligence’s Anthony Sci in our latest Interview Insights to dive into their IT partnership.
They discussed why they joined forces in 2025, how they’re integrating sales and support, and what sets them apart in delivering client success. With a focus on security, artificial intelligence (AI), and co-managed IT, the companies are jointly building a future-ready customer experience. Here, Gonzales and Folkerts also detail how expectations are shifting and where opportunities for growth exist in the present and the future.
What’s next for both organizations? Get that education today.
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