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VIDEO: Canon U.S.A., Inc., and Supra ITS Build a Stronger Managed IT Partnership
VIDEO: Canon U.S.A., Inc., and Supra ITS Build a Stronger Managed IT Partnership
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Interview Insights examines collaboration, customer support, and the evolving role of IT services
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What happens when two organizations align around customer experience and managed IT services (MITS) growth? Canon U.S.A., Inc.’s Tom Gonzales and Supra ITS’s Justin Folkerts joined Keypoint Intelligence’s Anthony Sci in our latest Interview Insights to dive into their IT partnership.
They discussed why they joined forces in 2025, how they’re integrating sales and support, and what sets them apart in delivering client success. With a focus on security, artificial intelligence (AI), and co-managed IT, the companies are jointly building a future-ready customer experience. Here, Gonzales and Folkerts also detail how expectations are shifting and where opportunities for growth exist in the present and the future.
What’s next for both organizations? Get that education today.
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Lindsey Naples
Editor
Lindsey Naples is an Editing and Proofreading Specialist, responsible for copyediting and formatting a variety of content, from blogs to white papers and everything in between, while also writing the occasional blog or two herself. Prior to joining Keypoint Intelligence in March 2021, she graduated with a BA in Literature from Ramapo College of New Jersey in 2014 and was a freelance editor/writer. Outside of work, she is avidly attempting to own a home library à la that in Beauty and the Beast.