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Channel Strategy Services

All companies search for a competitive advantage to ensure long-term success. For the print and smart technology industry, we offer dealers and resellers alike a portfolio of platforms, services, and tools to achieve exactly that.


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Deborah Hawkins, Principal Analyst & Group Director of the Workplace Team

Deborah Hawkins empowers clients to navigate complex challenges, innovate processes, and drive sustainable growth. As Director of the Workplace Group, she has carved out a niche advising the document imaging and printing industry, with more than 30 years of experience. Her dedication has been instrumental in elevating client performance, achieving milestones in global forecasting and custom consulting projects on topics such as sustainability, future of work, and digital transformation.


Carl Schell, Channel & Content Services, Publishing Group Director

With 18 years of experience in the tech sector, Carl Schell heads up Keypoint Intelligence's Publishing Group and oversees organization-wide workflow of myriad deliverable types. He also manages The Key Point Blog. Carl's background is in analysis of A4 hardware and software solutions, while for the past number of years he has written stories and recorded podcasts focused on dealers and managed IT services.

Information. Insight. Advice.


Never miss an opportunity to connect with customers thanks to this cloud-based B2B e-commerce/sales-enablement platform. Your organization’s efficiency will thank you.


Get your salespeople out of Excel and in front of customers! Manage your configuration-price-quote process from a single source and beat your competition to the deal.


Artificial intelligence is the present and the future. Learn just how ready your operation is by having an AI assessment done, then watch your business transform.


The leading resource for product-level details and testing information on A3, A4, scanners, production, wide format, and software. And we continue to develop it.


Having the right education is vital to good decision-making. We can provide actionable market data and information to drive your strategy, sales, and marketing activities.


Good research leads to strategic actions. Leverage our experience and knowledgebase for projects with very specific purposes, or to get your strong message out in the market.


A database/visualizer of resellers that enables better understanding of your competition and acquisition targets. Don’t be caught napping when the information is right there!


Your customers deserve the peace of mind that technology is secure. Regardless if it’s print hardware or an IoT device, we can provide that assurance and guidance.


Are you serious about production print? Our market intelligence and product training platform enables you to create the most effective plan around this critical space.

Educational Resources


Where Milner Is and Where Milner Is Going

Milner’s Tom McMahon and Juan Santos sit down with Carl Schell to talk about the company and its future trajectory—all to get to the heart and soul of the company.

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Home of the Channel Strategy Session

Dealers and resellers alike have anytime, anywhere access to our blog series focused on providing education and guidance to a vital part of the print and smart technology industry: The channel.

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