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Understanding How SMB Buyers Purchase Print and Scanning Technology

Designed for printer and scanner manufacturers, retailers, e-tailers, and channel partners

The Why Buy Research Series features four exclusive research briefings based on Keypoint Intelligence's latest primary research into how SMB buyers research, evaluate, and purchase print and scanning technology across the US and EMEA. Gain practical insights to strengthen product positioning, marketing, sales strategies, and go-to-market planning.

How US Buyers Purchase Print Technology

Discover how US buyers research, evaluate, and purchase print technology. Learn what drives buying decisions, how buyers compare brands and sales channels, and the factors that influence long term customer loyalty; from sustainability and subscriptions to supplies and post-sale engagement.

You'll learn about:

  • Buyer personas and purchase journeys

  • Digital research and buying behavior

  • Purchase drivers and decision criteria

  • Sustainability and subscription trends

  • Supplies and paper purchasing insights
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How EMEA Buyers Purchase Print Technology

Explore how print buying behaviors differ across EMEA and what those regional insights mean for your business. Learn how buyers research products, what influences purchasing decisions, and how manufacturers can strengthen customer relationships through localized messaging, sustainability initiatives, and post-sale engagement.

You'll learn about:

  • Regional buyer personas
  • Western Europe and UAE market differences
  • Digital research habits
  • Sustainability priorities
  • Customer retention strategies
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What Drives Scanner Purchases in US

Learn why dedicated scanners remain an essential part of today's document workflows. This study explores what motivates scanner purchases, the features buyers value most, and how vendors can position solutions that improve productivity, streamline workflows, and build lasting customer relationships.

You'll learn about:

  • Scanner buyer personas
  • Workflow and productivity priorities
  • Online research and purchasing behavior
  • Purchase experience and brand loyalty
  • Recommendations for vendors and resellers 
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What Drives Scanner Purchases in EMEA

Understand how scanner buyers across EMEA evaluate and purchase dedicated scanning solutions. Explore regional buying behaviors, workflow priorities, digital research trends, and practical strategies for creating a better customer experience before and after the sale.

You'll learn about:

  • EMEA buyer personas
  • Purchase drivers and workflow priorities
  • Digital and AI-driven research
  • Regional market differences
  • Customer experience and retention
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Interested in the Why Buy Research Series?

The Why Buy Research Series features four exclusive research briefings based on Keypoint Intelligence's latest primary research into the purchasing behavior of office equipment buyers across the US and EMEA.
 
Complete the form below to request access to the research briefing most relevant to your business. A Keypoint Intelligence representative will follow up with access details and answer any questions about the research
 
 

Industry Experts

Deborah
Deborah Hawkins Group Director, Workplace Team
Anne V
Anne Valaitis Principal Analyst, Workplace Team & Customer Communications Solutions
Mark
Mark Davis Analyst, Workplace Team
Kris A
Kris Alvarez Senior Analyst, Workplace Team
Rachel Headshot
Rachel Dean Technical Editor, Workplace Team
Analyst Headshots-Jul-09-2026-07-16-37-9064-PM
Keith Haas Software Solutions Analyst, Workplace Solutions