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What are some key signals reshaping the industry?
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The office technology and document solutions market heads into 2026 with clear momentum and clear pressure. Dealers continue to face tightening margins as device mixes shift toward A4 and print volumes decline. Consolidation is also steadily reshaping the channel’s footprint. At the same time, organizations are moving faster toward digital workflows, automation, and artificial intelligence (AI)-enabled processes.
Service models are changing quickly, too. Remote diagnostics and automated support are becoming the norm, which positions customer experience as a major area of innovation. Even with digital adoption rising, paper still maintains a strong presence in areas like finance and administration. This creates a complex, but opportunity-rich environment for vendors and solution providers.
AI is emerging as a central force in this evolution, especially within intelligent document processing (IDP). Adoption is already high and growing, and it directly supports business priorities around efficiency and cost control.
These themes, along with the data behind them, show an industry that is balancing modernization with economic uncertainty. For a quick snapshot of the biggest trends to watch, explore our full 2026 Industry Forecast infographic to see the numbers behind the narrative.
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