With a career spanning 25+ years in print and communications, Andy supplies insight and outlook for the industry as the Principal Analyst and Director of Customer Communications Solutions at Keypoint Intelligence. Prior to joining Keypoint Intelligence, Andy managed Global Business Development for Ricoh’s Graphic Communication software business. An entrepreneur at heart, Andy grew up with strong roots in the industry being raised in the family printing business and later started an electronic publishing services company specializing in early applications of Adobe Acrobat and PDF technology. This business was later acquired by IKON Office Solutions, which is now Ricoh USA.