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Providing service is an integral part of the document imaging industry and, for many, is considered the backbone of the business model. The idea of remote service is not new, of course, but it became essential during the COVID pandemic when service suppliers were looking for ways to pivot to contactless solutions. Here at Keypoint Intelligence, we define “remote service” as the ability to provide maintenance in a contactless way on a device from a remote location, without being at the same location.
Advancements in the Internet of Things (IoT), artificial intelligence (AI), and augmented reality (AR) have helped make this possible. According to resellers, remote service capabilities are going to be crucial for future work environments. This Market Insights Study looked at which vendors are spearheading the charge to service remotely—we’re thrilled to announce the winners of our inaugural Buyers Lab (BLI) 2023-2024 Pacesetter Awards in Remote Service.
What Is the Methodology Behind Our Remote Service Market Insights Study?
All major vendors in the document imaging industry participated in a comprehensive survey. Following this, Keypoint Intelligence analysts rated each company side by side to see how they compared with this critical topic.
“No two businesses had the same approach in serving remote workers, which goes to show there is so much potential in the direction technology can be utilized to solve technical issues remotely,” said Keypoint Intelligence Analyst Keith Haas. “It was integral for us to see how these industry leaders handle addressing the needs of remote workers and the enterprise they are part of.”
There were other factors that had to be considered when determining which company has the best overall remote services for clients, from the vision the vendors have to the innovations they are working on to make it possible, along with their achievements so far, regional marketing, unique channel activities, and what they consider to be key differentiators compared to what other businesses are offering.
Which Vendors Won the BLI Pacesetter Awards in Remote Service?
After analyzing the research and the data, we crunched the numbers and wound up with two companies worthy of the highest distinction:
BLI 2023-2024 Pacesetter Award in Remote Service Winner (North America)
BLI 2023-2024 Pacesetter Award in Remote Service Winner (Western Europe)
Congratulations to both!
Click here to find out the other Pacesetter Award winners over the years. Log in to bliQ to view additional Pacesetter Awards collateral. If you would like a deeper dive into the trends and players in remote service, log in to the InfoCenter (our Market Insights for North America and Western Europe will be available soon). If you’re not a subscriber, just send us an email at sales@keypointintelligence.com for more info.
