<img alt="" src="https://secure.insightful-enterprise-intelligence.com/784283.png" style="display:none;">
Anne Valaitis

Adobe Pushes Document AI Assistant into Spotlight

Can artificial intelligence transform the enterprise document process?

Feb 21, 2024 7:00:00 PM


Be sure to follow us on LinkedIn!


In a daily sea of artificial intelligence (AI) news, Adobe announced on February 20 the release of new AI-powered capabilities that focus on enhancing productivity, efficiency, and ease of use when working with documents. As a leader in digital documents for over 30 years, Adobe is strategically leveraging its expertise with the popular PDF format and widely used Acrobat software. This integration of conversational AI has the potential to fundamentally transform how we interact with and extract value from documents.


The foundation of Adobe’s approach is an AI Assistant that is now available in Adobe Reader and Acrobat applications. It features a conversational interface that recommends relevant questions based on the content of the open document. The AI Assistant can then provide answers to questions about what information a document contains.



Some of the key features offered include:

  • Generative summaries that compress long documents into shortened overviews
  • Custom citation abilities verify the source of the AI’s answers
  • Clickable links allow quick navigation to find information
  • Consolidation and formatting into presentations or reports
  • Support for all major document formats (PDFs, Word, PowerPoint)


This AI Assistant builds on Adobe’s experience with documents and deep understanding of PDF structure and content. For example, the existing “Liquid Mode” feature provides unmatched abilities to dynamically reflow and adapt PDF documents for optimal mobile reading.


Adobe’s AI document features directly target pain points for enterprise users by automating tedious tasks. The AI Assistant offloads common things like finding key information across documents, generating summaries, as well as applying proper formats and styles. This saves employees substantial time previously lost in manual workflows. Finally, collaboration use cases assist teams in moving projects forward by streamlining document reviews. Features can compile feedback from multiple reviewers and even identify conflicts needing resolution. By coordinating inputs, the AI reduces confusion.


Additionally, Adobe states it applies strict data protocols and aligns the AI Assistant with ethical AI principles around accountability and transparency. And with hundreds of millions using Acrobat monthly across devices, Adobe PDFs and software are already trusted and used extensively.


Looking ahead, Adobe plans rapid expansion of AI features leveraging its market leadership and research investments. The roadmap includes insights across multiple document sources, AI powered authoring and editing tools, creative document design generation, as well as elevated collaboration support.


Keypoint Intelligence Opinion

As companies that provide document and content management as well as processing services, close attention should be paid to Adobe's new AI capabilities.


Here are some specific recommendations:

  • Document service providers should thoroughly use and test Adobe’s AI Assistant beta. Seeing the technology in action will allow for better understanding of what it can do, and it can be assessed to see how it might improve your own and your client experiences working with documents.
  • Consideration should be given to the potential time and efficiency gains these AI features may offer clients. The Assistant automates many repetitive tasks like formatting or summarizing documents, which could benefit and add value to many of the workflows that document providers handle.
  • Exploration should occur around developing additional services that incorporate Adobe’s AI technology. Faster document processing could be offered by combining their summarization tools with existing applications. This would improve turnaround times and provide a calculable ROI.


Documents are rapidly going digital across all offices, with many piling up by the terabyte. But productivity isn’t keeping up—employees still waste tons of time struggling with manual document tasks. This poses an opportunity to build smart document automations using AI. Think intelligent OCR to digitize scanning, smart search to pinpoint data, automated tagging so systems route files properly. AI can spot quirks in documents and suggest fixes, too.


The bottom line is that a great potential exists to streamline frustrating document workflows that eat up employee time every day. That said, this crisis brings a great opportunity. Our community uniquely understands user needs and pain points; combined with AI expertise, we can automate repetitive workflows and transform efficiency. Yes, the technological challenges are real. But we can combine the AI expertise and the customer understanding required to develop specific solutions optimized for key document bottlenecks. By fundamentally rethinking antiquated approaches with embedded document intelligence, we can lead the charge in propelling knowledge enterprises into the modern era.


Browse through our Industry Reports Page (latest reports only). Log in to the InfoCenter to view the AI study as well as additional research on artificial intelligence, print services, and other initiatives through our Workplace CompleteView Advisory Service. If you’re not a subscriber, contact us for more info by clicking here.