The Key Point Blog

06/14/2024
Lee Davis

And other exciting announcements made at Pax8 Beyond 2024

Of all the exciting announcements made at Pax8 Beyond 2024, the arrival of the next-generation Pax8 Marketplace was the most exciting. We discuss here the key features of this announcement.
06/12/2024
Lindsey Naples & Mark DiMattei

Protecting ourselves from cybersecurity infections

OpenText, as well as offering cybersecurity solutions, has been collecting data regarding cybersecurity issues for a while now—offering insights into best practices as well as the dangers lurking online.
06/11/2024
Greg Cholmondeley

Sharing growth and best practices in the in-plant industry

The In-Plant Printing and Mailing Association (IPMA) recently held its much-anticipated 2024 educational conference from June 2-6 in Des Moines, Iowa and boasted around 150 in-plant attendees. We discuss here some of the key aspects of the show.
06/03/2024
Mark DiMattei

How hybrid workplaces have killed the old way of doing business

While no one should be astounded by the idea of a remote work environment, many companies are starting to remove the option—either by cutting days or having forced returns to the office. We discuss here the key benefits of using hybrid/remote work environments and some options for those looking to pursue them.
05/29/2024
Peter Mayhew

Company launches its program at the ETIRA Conference in Belgium

On May 15, in a hotel conference room in the shadows of the European Union Headquarters in Brussels, Belgium, HP launched SecuReuse, a solution to empower the legal remanufacturing of HP cartridges in Europe. We discuss here the key features of this new solution.
05/22/2024
Mark DiMattei & Deborah Hawkins

The strategies and stats to finding the best team you can

Service and related programs are estimated to contribute over 30% of revenue to every office equipment dealership and considerably higher margin than hardware. We discuss here some of the key methods of obtaining a successful and modern service department.
05/07/2024
Jamie Bsales

Artificial Intelligence can be used for good, but the potential for evil is real

By now, most people have at least dabbled with one of the leading generative-AI offerings. We recently explored some banter with Gemini that stemmed from legitimate research around artificial intelligence’s abilities, which led to an entertaining discussion.
05/06/2024
Mark DiMattei

Protecting ourselves when we can’t trust our eyes and ears

While deepfakes were originally created for entertainment, we have moved far beyond this initial purpose as recent examples show its use to create darker content. We discuss here the issue surrounding the legality of deepfakes and offer some ideas on how to protect ourselves.
05/02/2024
Bridget Dedian

Here’s what unfolded as April showers brought spring into full swing

Like time, the news never stops. Staying up to date with all the goings-on and happenings is, at the very least, beneficial from an educational standpoint—but it can be very difficult to keep up with. Thanks to our News Service (which is updated every business day), we cover everything from print to managed IT to smart workplaces and beyond.
04/29/2024
Mark DiMattei

A quick overview on how to chat with robots

There are numerous examples of chatbots that are emerging recently with new AI initiatives. This infographic provides a top-level overview of chatbots and their functions.