The Key Point Blog

02/23/2023
German Sacristan

Do print buyers purchase based on price…or value?

Most companies in the printing supply chain believe that print is not a commodity…but what does the buyer think? Price is always a powerful part of any buying criteria for any industry, and print is no exception.
02/17/2023
Eve Padula

Recent research reveals that consumers’ communication preferences often vary by age

Providers of transactional communications must communicate with their existing customers on a regular basis, but ensuring that these bills and statements are delivered via a consumer’s preferred channels is crucial to a positive customer experience. We discuss here how generational characteristics can influence communication preferences as well as some key aspects of a recent Keypoint Intelligence study.
02/16/2023
Kevin Karstedt

It’s not about “if,” but “when”…

Any of you who have attended a conference where digital packaging printing was on the agenda inevitably heard someone state from the podium: “It’s now not a question of if we get into digital printing, but a question of when.”
02/13/2023
Deborah Hawkins

Learning about the future of work

Last week saw the return of ISE, the world's largest audio/visual & IT Integrators exhibition; we also saw some of the most current trends around the future of work. We discuss here some of the key features from the show.
02/09/2023
Jamie Bsales

Passwords have got to go, but are passkeys the answer?

It seems that big tech companies are coalescing behind an alternative to simple passwords: passkeys. We discuss here the main features of passkeys as well as their benefits and shortcomings as a method of cybersecurity.
02/07/2023
Greg Cholmondeley

Keypoint Intelligence Interview Insights: Will it be the beginning of a new era?

On January 25, Fiery announced that it had separated from Electronics for Imaging (EFI) to form a separate company. We discuss here some of the key aspects of this change with Fiery's new CEO Toby Weiss.
02/06/2023
Peter Mayhew

Sustainability is the main focus for many exhibitors

Within an hour of Ambiente opening its doors, it was clear that we were in the middle of something special; it was the place and time when sustainability changed the way customers think about aftermarket supplies.
02/03/2023
Priya Gohil

ChatGPT is all the rage, and setting off a firestorm of backlash

ChatGTP, a free-to-use tool developed by San Francisco-based tech company OpenAI, is making speedy inroads into the world of academia, literature, and even scientific publishing. We discuss here the use of ChatGTP and other chatbots, as well as their projected effects on many industries.
02/02/2023
Eve Padula

Printed mail remains popular, especially for transactional communications

For some brand owners, the continued use of old-school printed mail in a digital age may feel a bit like doing the exact same thing they have been doing for decades. We discuss here a Keypoint Intelligence web-based survey of 1,500 consumer respondents to assess their engagement with printed and digital transactional communications as well as some of the key results.
01/31/2023
Greg Cholmondeley

CONNECT 2023 is a raging success in Las Vegas

eProductivity Software (ePS) just wrapped up its 2023 CONNECT User Conference in Las Vegas. We discuss here some of the topics covered at the event as well as provide video interviews with some experts featured at the show.