A Dual Perspective: Driving Efficiencies with Print Fleet Management and Remote Service Tools
Keypoint Intelligence’s latest Multi-Client Study examines the use of print fleet management, remote monitoring, and remote service tools, providing insights into the needs and behaviors of two key groups: IT product purchase decision-makers and office equipment/IT dealers/resellers in the US and Western Europe. In comparing these perspectives, the study highlights the shared priorities, challenges, and opportunities within the print ecosystem, creating a cohesive picture of how these tools are shaping operations and customer experiences.