Keypoint Intelligence’s Top 7 Infographics from 2023

Y Soft Debuts Addition to the SAFEQ Cloud Stable

In today’s hybrid workplace, printing and scanning continue to play a vital role—but all organizations don’t share the same challenges. Some require enterprise-grade control over print environments and advanced integrations, while others need a solution that works right out of the box with minimal IT involvement. To meet these diverse needs, Y Soft has expanded its SAFEQ Cloud portfolio to deliver two solutions with one goal: smarter, simpler, and more secure printing. With the established SAFEQ Cloud Pro and the newly introduced SAFEQ Cloud Breeze, Y Soft gives customers and reseller partners the flexibility to choose the path that best fits their needs.

VIDEO: Keypoint Intelligence and BTA Steer Dealers to Safety Regarding Generative AI

As office technology dealers increasingly venture into managed IT and cybersecurity services, they are encountering opportunities and risks with the rise of generative artificial intelligence (AI) tools like ChatGPT and Microsoft Copilot. Generative AI is rapidly transforming the office technology landscape with enhanced productivity tools and techniques, but it is also leaving companies vulnerable to bad actors and other dangers. In their webinar officially titled “Guardrails & Ghosts: What Office Technology Dealers Must Know About Generative AI Security”—hosted by the Business Technology Association (BTA) as part of their “Building My Business Webinar” Series—Anne Valaitis of Keypoint Intelligence and West McDonald of GoWest.ai provide practical, actionable strategies to manage these emerging threats while enabling clients to leverage AI safely.

New Insights into Workflow Automation and AI Use in Business

Keypoint Intelligence recently completed a dual-region study exploring how organizations in the United States and Western Europe are approaching digital transformation (DX) in their document workflows. We surveyed nearly 300 IT decision-makers in the US and 230 in Western Europe across industries like financial services, healthcare, education, manufacturing, and legal. All respondents had direct responsibility for document workflows—offering a grounded view of adoption levels, pain points, and investment priorities. Both regions show growing momentum around workflow automation and artificial intelligence (AI) adoption, but the data reveals a fragmented landscape that is shaped by company size, industry needs, and digital maturity. The study examined current automation usage, remaining paper-heavy departments, the influence of digital maturity on strategy, AI pilot trends, departmental differences, and the challenges organizations face—such as integration complexity, skills gaps, and compliance demands. We also explored the role of IT versus business units in leading automation efforts.