The Key Point Blog

06/03/2024
Mark DiMattei

How hybrid workplaces have killed the old way of doing business

While no one should be astounded by the idea of a remote work environment, many companies are starting to remove the option—either by cutting days or having forced returns to the office. We discuss here the key benefits of using hybrid/remote work environments and some options for those looking to pursue them.
05/22/2024
Mark DiMattei & Deborah Hawkins

The strategies and stats to finding the best team you can

Service and related programs are estimated to contribute over 30% of revenue to every office equipment dealership and considerably higher margin than hardware. We discuss here some of the key methods of obtaining a successful and modern service department.
05/13/2024
Keith Haas

Key takeaways from the day of artificial intelligence education

While many of the OpenText customers were eager to hear about the company’s AI solutions, I was interested to learn OpenText’s views on the role of AI and how it would position itself as a company within that space.
05/07/2024
Jamie Bsales

Artificial Intelligence can be used for good, but the potential for evil is real

By now, most people have at least dabbled with one of the leading generative-AI offerings. We recently explored some banter with Gemini that stemmed from legitimate research around artificial intelligence’s abilities, which led to an entertaining discussion.
05/06/2024
Mark DiMattei

Protecting ourselves when we can’t trust our eyes and ears

While deepfakes were originally created for entertainment, we have moved far beyond this initial purpose as recent examples show its use to create darker content. We discuss here the issue surrounding the legality of deepfakes and offer some ideas on how to protect ourselves.
05/02/2024
Bridget Dedian

Here’s what unfolded as April showers brought spring into full swing

Like time, the news never stops. Staying up to date with all the goings-on and happenings is, at the very least, beneficial from an educational standpoint—but it can be very difficult to keep up with. Thanks to our News Service (which is updated every business day), we cover everything from print to managed IT to smart workplaces and beyond.
04/29/2024
Mark DiMattei

A quick overview on how to chat with robots

There are numerous examples of chatbots that are emerging recently with new AI initiatives. This infographic provides a top-level overview of chatbots and their functions.
04/15/2024
Mark Davis

Keypoint investigates why recycling is still so important for consumers

From placing wastepaper in the correct bin at the office to smelting down scrap metal for reuse, recycling is an accepted practice in most countries worldwide. We discuss here the benefits of recycling for print supplies providers as well as the results of a recent Keypoint study on print supply use and reuse.
04/08/2024
Kris Alvarez

How Ecolabels and New Policies are Reshaping the Market

As Earth Day approaches, our collective focus shifts towards our environmental footprint and the steps we can take to mitigate it.
04/04/2024
Riley McNulty

Moving the needle for several markets

On March 24, HP announced several innovations that will be showcased at drupa, with additional announcements made around hardware, software, robotics, and even artificial intelligence (AI).