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Research

We connect the dots for you. Our research team combines data with actionable insights so that you can make faster, more reliable business decisions.
Information. Insight. Advice.
Meet your global research goals with the help of our industry analysts who have highly specialized experience in hardware, software, supplies, and services in the office and production markets.
Build Your Strategic Plan
Our research service subscription packages include informative insights on current and future market trends and developments offering forward thinking strategies to support your business. Each subscription package includes:
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Forecast and Market Size
Discussion and analysis of market conditions, technologies, competitive environments, and product and market segment lifecycles that will impact growth rates.
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Primary Research
In-depth primary research on subjects that affect product development, product marketing, sales management and training, and overall strategic planning.
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Analysis Reports
Written reports on new products and technologies, markets and market segments, events, or broad issues affecting strategic directions and opportunities.
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Inquiry News
Written summaries of significant technology and market developments provided daily.
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Analyst Presentations
Benefit from direct access to subject matter experts who are able to answer inquires, engage in market discussions, and provide consultation on forecast data, industry developments and strategic planning.
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Quarterly Tracker
Trend analysis and data tracking provide you with a clear view of the industry, helping you to understand trends in placements to align your business and develop strategies for success.
Office Document Technology
Production Printing & Media
Meet Our Industry Analysts
Masato Atoda
Masato Atoda
Associate Director

Masato Atoda is an Associate Director in the Tokyo office, Asia Pacific Headquarters of InfoTrends. Since joining InfoTrends in 1999, he has conducted numerous studies on the Japanese POD market including POD hardware, POD software, wide format devices, color proofer, print image quality evaluation, printing cost analysis, and ink jet head application. Mr. Atoda has also conducted projects in other digital imaging area such as document image scanner market analysis, MFP end user needs analysis, digital still camera market sizing, long term strategy development consultation for an imaging manufacturer, etc. during more than 10 years in InfoTrends.

Before joining InfoTrends, Mr. Atoda worked for a trading company of electronic devices for audio equipments and an American page printer manufacturer. In the page printer manufacturer, Mr. Atoda engaged in the product/communication marketing as a manager.
Mr. Atoda holds a B.A. degree from Meiji University, Tokyo.

Expertise:

  • Production printing solutions (B&W & Color)
  • Wide format printing equipment and technologies
  • Inkjet (Aqueous, Solvent UV-curable)
  • Production workflow solutions
  • Web-to-Print Solutions
  • POD Image Quality
  • Office Imaging Market
  • Consumer Imaging Market
Greg Cholmondeley
Greg Cholmondeley
Director - Production Workflow

Greg is a recognized expert on workflow automation, strategic planning, software solutions, and the printing industry. Before joining Keypoint Intelligence, Greg was President of PRINTelligence Consulting, where he analyzed and assessed production enhancement software solutions for vendor development and consumer understanding. He is a frequent speaker and panelist at industry events and a published author. Greg started his career designing industry-transforming digital imaging hardware and document management systems before taking on product, industry, and segment marketing roles for several leading print industry vendors. He has a baccalaureate in Electrical Engineering from the University of Rochester and completed the Strategic Market Management program at Harvard Business School.

Rachel Dean
Rachel Dean
Senior Analyst

Rachel Dean is a Technical Editor for Keypoint Intelligence's Office Group with a focus on A3 and A4 printer and MFP hardware. She is responsible for creating and publishing private and public lab test reports, as well as articles and blogs for office hardware.

Rachel has over 20 years of experience in the office imaging industry. Prior to joining Keypoint Intelligence, Rachel spent 6 years at the European Headquarters of Sharp and almost 15 years with KYOCERA Document Solutions in the UK in various product planning and marketing roles.

Deborah Hawkins
Deborah Hawkins
Group Director & Principal Analyst Office

Deborah Hawkins is the Director within the Office Document Technologies Group. Her responsibilities include conducting primary research and analysis and creating forecasts and market size estimates for the copier and printer hardware, software and solutions markets globally.

With more than 20 years of experience in the office imaging and Print-On-Demand industries, Deborah previously served as a Senior Consultant and European Sales Director at InfoTrends. Prior to joining InfoTrends, Deborah spent 8 years at the European Headquarters of Minolta in various product planning and marketing roles.

Deborah graduated with honors from Sheffield Hallam University in the U.K. with a B.A. in Business Studies and German.

Expertise:

  • Country-based EMEA data collection
  • Macro-economic trend analysis
  • Market and trend analysis
  • Annual market forecasting
  • Hardware, software, solutions and services
  • Primary research at country level
  • Focus group and web survey research
Kevin Karstedt
Kevin Karstedt
VP Packaging

Kevin Karstedt has been in the arena of digital graphic development and execution of packaging since the mid 1980s. Kevin is one of the foremost experts in the development and use of disruptive technologies including digital printing for packaging.

Kevin has been a speaker at numerous industry events around the world. He and his wife Lucinda make their home in a the town of Eden in upstate New York.

Jean Lloyd
Jean Lloyd
Principal Analyst, Color Digital Labels and Packaging

Jean Lloyd is the global Principal Analyst of the Packaging & Labels Division at Keypoint Intelligence. She is closely engaged with clients to deliver thought leadership, strategy development, market intelligence, and consulting. A digital print technology specialist with decades of experience, Jean is a results-driven international business leader that has lived and worked abroad, holding positions on various boards of well-known global technology brands. She was instrumental in introducing new digital technologies into many countries and markets based on her "Award Winning" best practice business model for Digital equipment. This successful program contributed to YoY growth for both the OEM and the print companies. Jean has advised clients on end-to-end digital solutions, specializing in Industrial Inkjet technology and Production Print toner equipment. A trusted independent advisor for equipment suppliers, Jean has also successfully assisted hundreds of printers and brand owners across the globe in their business transformation. She is a digital print evangelist that is very passionate about the industry and the opportunities it creates.

Peter Mayhew
Peter Mayhew
Principal Analyst, Office Supplies

Peter Mayhew is the Principle Analyst for supplies within the Office Document Technologies Group. His responsibilities include developing research strategy and managing supplies business content which includes market forecasting, primary research, analysis and consulting.

Peter's career spans over 40 years and includes senior international sales and marketing positions in the UK and USA with Ilford Ltd and, European Analyst for Lyra Research Inc. Most recently Peter was Director and Senior Analyst with Lightwords Ltd.

Peter's primary focus has been on ink jet technologies, maintaining a thorough understanding of product, channel and vertical market trends in office, wide format and commercial printing. Peter also has a deep insight into adjacent industries including; original and aftermarket supplies, recycled papers and home printing.

Peter also has an extensive background in Marketing and is a member of the Chartered Institute of Marketing in the United Kingdom.

Riley McNulty
Riley McNulty
VP of Customer Experience and Consulting

Riley McNulty is VP of Customer Experience and Consulting and is responsible for managing and producing custom research for hardware and software vendors and industry participants. Customer engagements range from market sizing and forecasting, quantitative trend analysis, and qualitative voice of the customer analyses to benchmarking studies. He joined the company in 2011 and has been in the document output industry since 1998.

Prior to joining Keypoint Intelligence, Mr. McNulty was a Director of Market Management within the strategic planning group of Fiserv Output Solutions. In this role, he produced market and competitive analyses and supported strategic planning and product management initiatives, with a particular focus on the healthcare and secure card market segments. Prior to his time with Fiserv, Mr. McNulty accumulated over eleven years of experience on the market research supplier side, covering the production print and document outsourcing market segments. In this capacity, he produced an extensive body of market research incorporating quantitative surveys, qualitative end-user studies, market forecasting, competitive intelligence, and benchmarking studies. In a previous role as a Research Director at IDC, he managed both syndicated market research and consulting engagements.

Mr. McNulty holds a B.A. in History and French from the University of Maine, and an MBA from Boston University.

Expertise:

  • Digital production printing solutions
  • Document outsourcing
  • Quantitative survey design and analysis
  • Market segmentation analysis
  • Market sizing and forecasting
Johnny Shell
Johnny Shell
Director, Functional & Industrial Printing

Johnny Shell is the Director of the Functional & Industrial Printing Service.Johnny is a printing expert and recognized industry leader with over 35 years of print industry experience. His solid commitment to organizational advancement and strategy-driven growth enable him to design and execute revenue-based strategies, using his comprehensive knowledge of printing techniques and technology platforms.

Johnny is an Inductee of the Academy of Screen and Digital Printing Technologies, an international body of experts which honors qualified individuals through election to membership for their distinguished, long-term contributions to, and application and promotion of, screen and digital printing and associated imaging technologies for graphic, textile, industrial and electronic printing applications. Academy members are active in providing technical education, consultation, adjudication of printing image quality, and promotion of the technical and commercial development of the printing industry.

Jeff Wettersten
Jeff Wettersten
VP Packaging

Jeff Wettersten has an extensive background in identifying, developing, and securing growth strategies across a variety of industries including electrical equipment, metal processing, packaging, and printing equipment.

Jeff has held a variety of senior management positions with General Electric, Temple Inland, and Sun Chemical. He began his career as a consultant in the area of turnaround management and has been engaged by investment firms, regional banks, and venture capital companies to assess the strategic, operational, and financial health of assets under their control. Jeff utilized his packaging background and experience in strategy development to assist digital technology developers in assessing and developing commercialization strategies for new and emerging digital markets.

Toru Yamauchi
Toru Yamauchi
Head of APAC Sales

Toru Yamauchi is responsible for InfoTrends' Japan office operations as well as sales, marketing and events activities in Asia Pacific. Mr. Yamauchi is responsible for achieving revenue/profit goals on yearly basis for sales in the Asia Pacific region.

Prior to becoming the Representative Director of InfoTrends Japan, Mr. Yamauchi worked extensively in sales, marketing and events. He held positions of Manager across Sales, Marketing & Events for Asia Pacific.

Before joining InfoTrends, Mr. Yamauchi worked in several divisions of Thomson Corporation (now Thomson Reuters), where he held several positions including Strategic Marketing Manager and Web Marketing Manager. Prior to that, he worked in the IT industry and printing and publishing industry at several research and newspaper firms in Tokyo and Texas. Mr. Yamauchi received a B.S. in Journalism and Political Science from Northwest Missouri State University.

Andrew Young
Andrew Young
Principal Analyst, Consulting

With a career spanning 25+ years in print and communications, Andy supplies insight and outlook for the industry as the Principal Analyst and Director of Customer Communications Solutions at Keypoint Intelligence. Prior to joining Keypoint Intelligence, Andy managed Global Business Development for Ricoh's Graphic Communication software business. An entrepreneur at heart, Andy grew up with strong roots in the industry being raised in the family printing business and later started an electronic publishing services company specializing in early applications of Adobe Acrobat and PDF technology. This business was later acquired by IKON Office Solutions, which is now Ricoh USA.

Jamie Bsales
Jamie Bsales
Principal Analyst, Office Group

Jamie Bsales is an award-winning technology journalist who has been covering the high-tech industry for more than 20 years. In his role as Director, Office Workflow Solutions Analysis, Jamie is responsible for Keypoint Intelligence's coverage of document imaging software and related services.

Lee Davis
Lee Davis
Senior Analyst

Lee Davis has been an Associate Director for Keypoint Intelligence since April 2015. In addition to maintaining coverage of solutions from companies such as Canon, HP, Konica Minolta, and DocuWare, as well as scanners, Lee also contributes editorial content centered on news and trends in the document imaging industry.

Eve Padula
Eve Padula
Senior Consulting Editor

Eve Padula is a Senior Consulting Editor�for Keypoint Intelligence's Production Services with a focus on Business Development Strategies, Customer Communications, and Wide Format. She is responsible for creating and distributing many types of content, including forecasts, industry analysis, and research/multi-client studies. She also manages the editing cycle for many types of deliverables.

Eve has over 15 years of experience with writing and editing across a range of service areas. She attended the University of Connecticut and received a Bachelor�s Degree (Summa Cum Laude) in English/Creative Writing.

Eric Zimmerman
Eric Zimmerman
Director, Wide Format Printing

Eric Zimmerman�is the Principal Analyst of Keypoint Intelligence's Wide Format Printing Consulting Service. Zimmerman develops Keypoint Intelligence's�annual global market forecasts for hardware and supplies used in the wide format printing markets. He is responsible for conducting multiple primary research studies annually in the wide format market both on a custom basis and as part of Keypoint Intelligence's�syndicated research.�

Zimmerman has 20+ years� experience in the wide format market specializing in consultative, solution-based sales, marketing, and product development. After eight years of successfully operating his own sign business, SSB Sign Design, he took a role as the regional manager of Southern California at Signarama. Since 2011, he has held positions with Roland DG where he was most recently General Manager - Sign Business Development Unit.

Expertise:

  • Competitive Analysis
  • Market Sizing and Opportunity Analysis
  • Market Trend Analysis
  • Product/Brand Development
  • Go-To-Market & Positioning Strategies
  • Industry Forecast
  • Industry and Technology Research
German Sacristan
German Sacristan
Group Director, Production

German Sacristan is the Group Director of the Production Group. In this role, he will support Keypoint Intelligence customers with strategic go-to-market advice related to production printing in graphic arts and similar industry segments. German�s responsibilities include conducting market research, industry and technology forecasts, custom consulting and development of analyses, editorial content on technology, as well as support to clients in the areas of production digital printing.

German Sacristan has worked in digital printing since 1997 in different sales, business development and managerial roles for companies including Xerox, Creo and Kodak. During that time, German supported, and guided hundreds print service providers sales and marketing representatives as well as agencies and brands in their transition and implementation of digital printing.

During his 8 years at Kodak, he successfully led the customer business development and consultancy team in Europe and Americas by contributing growth with strategic customers.� While at Xerox, he was recognized as a sales MVP and was responsible for growing market acceptance Creo workflow-based solutions.� Most recently German was General Manager for Hiti Digital, a Taiwanese printer supplier, where he contributed to rapid printer unit growth and photo technology adoption.�

German is an evangelist and thought-leader of digital printing; authoring a book, articles/white papers and has delivered highly rated seminars worldwide.

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