What we learned about scanners, IDP, AI, and more
Over the past year, Kodak Alaris has been on a hiring spree—acquiring a stable of sales, solution architecture, and professional services talent with experience in the IDP space.Image Star's Approach to Office Technology Distribution
The office technology industry is experiencing significant shifts, and distributors are adapting their strategies in response. We discuss here the expanded offerings and services at Image Star, a distributor focused on office equipment and print supplies.Joins Canon, HP, Lexmark, and Xerox as an EPEAT Climate+ Champion
RICOH has reached a new milestone in its sustainability journey: The company has earned the EPEAT Climate+ designation for five of its products.Strategic Realignment or Market Power Play?
In a move that highlights significant shifts in the European paper market, Antalis has announced an agreement to acquire Xerox’s EMEA paper business.Here’s what happened as the days grew shorter and summer slipped away
Like time, the news never stops. Staying up to date with all the goings-on and happenings is, at the very least, beneficial from an educational standpoint, but it can be very difficult to keep up with. Thanks to our News Service (which is updated every business day), we cover everything from print to managed IT to smart workplace and beyond. Here, to provide you with a recap of the month that was, we offer up…What will this mean for the DFE market>
Epson’s acquisition strengthens Fiery’s position while preserving the company’s core identity and strategic direction.A look at emerging trends in label and packaging technologies
From September 10-12, Labelexpo Americas 2024 continued its tradition as one of the premier events for the label and packaging industry. We discuss here key findings from the event.Staying up to date with technology is paramount for every company
While everyone is familiar with the needs of being up to date with their software and solutions, many still allow their tools to become obsolete. We discuss here the dangers of procrastination regarding technology.Why we need human-produced content if AI is to survive
By now, we all know that artificial intelligence (AI) can struggle sometimes with the “intelligence” part due to hallucinations and decreases in capability. We discuss here the dangers of allowing AI to be trained on itself.One thing was clear: fundamentals are very important
During the opening keynote of Vision 24, The 20 MSP CEO Tim Conkle stressed the importance of going back to the basics and practicing fundamentals. We discuss here the top three key points Conkle addressed.How ePS’s new architecture and vision will ease the transition for EPMS customers
Late yesterday, eProductivity Software (ePS) announced its acquisition of US-based Enterprise Print Management Solutions (EPMS).Driving the future of print industry trends and packaging innovations
The eProductivity Software (ePS) Connect 2024 conference had significant changes from last year’s conference. We focus here on the latest print industry trends, AI in packaging production, sustainable printing practices, and software modernization displayed at the event.Making the most with digitalization
Document management is a system used to capture, track, and store electronic documents or digital images of reports. This infographic looks at our 2024 State of the Channel Survey to drive home how document management solutions can really optimize digital transformation initiatives.Insights from Keypoint Intelligence’s State of AI Readiness research
The healthcare industry is undergoing a transformation due to technological advancements, like artificial intelligence (AI). We discuss here some key points from our recent Healthcare AI State of Readiness analysis.‘’PrintSPIRED” women are changing the future of print
The Women in Print 2024 event, hosted by PIFSA, marked its third year with unprecedented growth and impact. We discuss here key highlights from this year's event.Encouraging dealers to diversify and future proof their businesses
The Konica Minolta 2024 High Velocity Dealer Summit was held in Chicago from August 5-7. We discuss here key features from the event, including speakers and introduced devices/services.Each company’s moves could now prompt significant reactions
Business partnerships and acquisitions have long been key drivers of industry evolution. We discuss the recent shareholder agreement between Fujifilm and Konica Minolta, as well as its effects on the market.Pioneers, laggards, and everyone in between
As AI revolutionizes industries and reshapes our daily lives, the need for thoughtful regulation becomes increasingly apparent. We discuss here some key initiatives and concerns to providing structure regarding AI worldwide.How can Adobe’s Embedded Print Engine enhance your business printing?
Choosing a printer for your business has both never been easier and never been harder.Taking a necessity and making it an asset
Cybersecurity is a necessary element in today’s business world. We discuss here some key features that can be used to maximize cybersecurity's features.Celebrating ten years in the production inkjet industry
The thINK Ahead 2024 conference took place from July 15-17 at the Boca Raton Resort in Boca Raton, Florida. We discuss here key features from the event, focusing on the keynote speeches and educational sessions.Insights from Keypoint Intelligence's Channel Survey
Artificial intelligence is emerging as a transformative force for office equipment dealers. We examine here how AI is being utilized to drive innovation and streamline processes within the sector.Research findings from Keypoint’s AI Readiness survey
Keypoint Intelligence's recent AI Readiness survey reveals some surprising insights that cut through the hype and paint a more nuanced picture of AI’s current impact and future potential. We discuss some of the key findings of our study here.A roadmap to success
As organizations recognize the transformative potential of generative artificial intelligence (AI), many are eager to embark on their own AI journeys. We provide here a roadmap to help you get started and achieve success with generative AI.Experiencing the Next Generation of Packaging Automation
EskoWorld 2024 (held at the Gaylord Resort in Grapevine, TX) brought around 400 packaging and label converters, brand representatives, packaging experts, and other industry professionals together with roughly 100 Esko senior executives and technical staff. We discuss here the key findings of the event.Keypoint Intelligence’s research highlights top considerations for selecting a print provider
In late 2023, Keypoint Intelligence completed a comprehensive multi-client study to gain a better understanding of how the demand for print is changing in key vertical industries. We discuss here some of the key findings from this study.Where do these key players in print stand after another year?
Keypoint Intelligence has just published one of its most popular annual deliverables: Vendor Financials, a document that appraises the financial health of major manufacturers in the global office and production equipment industry.Sharing growth and best practices in the in-plant industry
The In-Plant Printing and Mailing Association (IPMA) recently held its much-anticipated 2024 educational conference from June 2-6 in Des Moines, Iowa and boasted around 150 in-plant attendees. We discuss here some of the key aspects of the show.Partnerships, innovations, sustainability, AI, and more!
drupa 2024 is buzzing with excitement and strategic announcements not only in technology, but groundbreaking partnerships, too. We discuss here some of the key elements shown in the on demand printing & publishing as well as labels & packaging markets.How hybrid workplaces have killed the old way of doing business
While no one should be astounded by the idea of a remote work environment, many companies are starting to remove the option—either by cutting days or having forced returns to the office. We discuss here the key benefits of using hybrid/remote work environments and some options for those looking to pursue them.The strategies and stats to finding the best team you can
Service and related programs are estimated to contribute over 30% of revenue to every office equipment dealership and considerably higher margin than hardware. We discuss here some of the key methods of obtaining a successful and modern service department.A chat with two UK print industry sustainability leaders
The dialogue around sustainable practices is gaining momentum in the commercial printing industry. We discuss here a podcast made with Philip Dodd, Managing Director at Healeys Printers, and Anthony Rowell, Sales and Customer Success Director as well as Sustainability Lead at Tradeprint.Here’s what unfolded as April showers brought spring into full swing
Like time, the news never stops. Staying up to date with all the goings-on and happenings is, at the very least, beneficial from an educational standpoint—but it can be very difficult to keep up with. Thanks to our News Service (which is updated every business day), we cover everything from print to managed IT to smart workplaces and beyond.A quick overview on how to chat with robots
There are numerous examples of chatbots that are emerging recently with new AI initiatives. This infographic provides a top-level overview of chatbots and their functions.Keypoint investigates why recycling is still so important for consumers
From placing wastepaper in the correct bin at the office to smelting down scrap metal for reuse, recycling is an accepted practice in most countries worldwide. We discuss here the benefits of recycling for print supplies providers as well as the results of a recent Keypoint study on print supply use and reuse.How Ecolabels and New Policies are Reshaping the Market
As Earth Day approaches, our collective focus shifts towards our environmental footprint and the steps we can take to mitigate it.Keypoint Intelligence’s new tool helps PSPs determine best printer format
Understanding the most cost-effective methods for executing print jobs is crucial for PSPs, often centered around the choice between offset and digital printing and determining the cost cross over points between these two printing technologies. We discuss here the key features of Keypoint Intelligence's new Cross Over Point Estimator tool.The Keypoint Intelligence charter for green initiatives
As thought leaders in our industry, Keypoint Intelligence has a responsibility to advise and advocate for market trends and steer our readership in directions that we believe in. We discuss here our "green" initiatives and projects, including Market Insights studies on sustainability.Meet the forever holders of the managed service provider space
Evergreen is a holding company that acquires and nurturers SMB managed service providers with a clear vision of long-term growth. We discuss here some of the key features of Evergreen's business model and how the company can help MSPs plan an exit strategy.Navigating the future of work and technology with artificial intelligence
HP Inc. recently held its Amplify Partner Conference in Las Vegas, where the company shared its vision for the future of work and technology with over 1,500 partners from around the globe. We discuss here HP's views on the potential of artificial intelligence (AI) to transform productivity and collaboration in the hybrid work era as well as a range of new products, services, and initiatives announced at the show.What the EU AI Act means for regulations put on artificial intelligence moving forward
Governance around AI has become an increasingly important area of discussion and, so far, there has not been much action taken to address the risks it potentially poses. We discuss here the recently endorsed Artificial Intelligence Act in the European Union as well as the effects it can have on AI.Blind faith in AI is causing trouble for its users
Recently, an event calling itself “Willy’s Chocolate Experience” was created with artificial intelligence and ended up being a disaster, partially due to an over-reliance on AI. We discuss here some of the most recent examples of blind trust in AI and suggest some ways to overcome these problems.What can attendees expect from one of the print industry’s leading show?
As we approach drupa 2024, Jean Lloyd, Keypoint Intelligence’s Principal Analyst of Labels & Packaging, joined INKISH Founder and Editor Morton Reitoft in a conversation that shared insights on the evolution and impact of inkjet in the packaging market, as well as discussing the opportunities it presents to attendees at this year’s much-anticipated print show. We provide here some key topics from their discussion as well as their thoughts on the labels and packaging market.Understanding the recent denial of the import ban lift and what’s to come
We’ve kept a close eye on the evolving situation with Ninestar since it first came to light.Three ways to decrease your footprint and not your bottom line
The critical role of sustainability in the wide format print service industry highlights how adopting eco-friendly materials, digitalization, and waste reduction can enhance both environmental responsibility and profitability. We provide here three key points that can help explore dual benefit of sustainability efforts in fostering both ecological and economic well-being.The demographics of generative AI use
The power of generative AI has been unleashed to the masses and its capabilities seem limitless. Keypoint Intelligence recently conducted our Consumer Survey 2023 study to dig further into the consumer perspective and case uses for generative AI, which we discuss here.On the campaign trail and at the ballot box, print will be everywhere
It is a huge year for elections, with billions of people set to vote during the next 12 months, and print is king when it comes to elections. We discuss here the benefits of print for electoral uses.Learning how to get the most out of hybrid work environments
Integrated Systems Europe (ISE) 2024 was held at the Fira de Barcelona Gran Via, attracting 73,891 unique verified attendees from 162 countries as well as connecting art, culture, and technology with the audio visual (AV) and systems integrations industries in a place for tech resellers to meet new suppliers and network with peers. We discuss here some of the key features of the show, focusing on hyrbid work environments and smart technology.AI, automation, and beyond will rule the headlines
Keypoint Intelligence has just released its 2024 predictions for the print production software market report for subscribers. We explore here how the print industry stands on the cusp of a significant transformation, largely driven by advancements in production workflow software.A review of Ambiente Working and RemanExpo in Frankfurt, Germany
Ambiente Working is a response to the changing workspace, recognizing that offices are repurposing, while RemanExpo focuses on remanufacturers of hardware, supplies, and their associated components. We discuss here some of the key features of the Ambiente and RemanExpo shows9.Keypoint Intelligence’s latest State of the Industry report holds the answers
Keypoint Intelligence's State of the Industry (SOI) series covers the four mainstream sectors with reports that aim to identify what is necessary to bring digital to the usage level that warrants the hundreds of millions of dollars already invested toward developing and deploying solutions (which only address a fraction of the addressable volume). We discuss here some of our key findings from the folding carton SOI study.Latest Keypoint Intelligence study explores key trends
This month, Keypoint Intelligence released the Managed IT Services (MITS) Partner Market Insights through our Office CompleteView Advisory Service.A sneak peek at the year to come
As we charge full speed ahead into another year, innovation, adaptability, and staying ahead of the curve will be imperative for wide format print service providers (PSPs). In the coming weeks, we here at Keypoint Intelligence will publish our 2024 Wide Format Predictions Roadmap detailing what to expect in 2024.Navigating the digital shift through cross over points
In the ever-evolving print production landscape, digital printing continues to expand—driven by the ongoing transition from offset to digital technologies.A celebration of achievements and credits
Late last year, Keypoint Intelligence sponsored and attended a gala dinner in conjunction with the PrintIT Awards 2023 that was organized by Kingswood Media, the publishers of the PrintIT Reseller monthly magazine. We discuss here some of the key events of this UK gala.Reorg aims to emphasize DX and IT services while streamlining costs
Xerox announced a new operating model and organizational structure for 2024 that moves the company along on its “reinvention” journey. We discuss here the key features of this restructuring as well as our thoughts on how this will affect Xerox moving forward.Reflections on the past year while looking forward to new opportunities
As we stand on the threshold of 2024, it’s essential for thought leaders in the packaging and labels industry to reflect on the transformative insights that defined the past year. We discuss here some of the key takeaways from our labels and packaging experts and look at what they think will be main issues in the coming year.Welcome to the future of limitless creative possibilities!
In November 2023, Roland DG Corporation inaugurated its new head office in Hamamatsu, Japan—combining the previous head office and Miyakoda office to create a space dedicated to creativity and employee well-being. We discuss here some of the key features of this new office and the impact it can have on Roland DG's future.Essential tools to combat AI-powered attacks
In this series, in conjunction with Agile Cybersecurity Solutions, Keypoint Intelligence investigates the many facets of cybersecurity to deliver insight and strategy—including the use of artificial intelligence by hackers and those seeking to thwart their efforts. We discuss here the key implications of AI's use in hacking as well as how it can be utilized to defend against bad actors.How digital printing is helping revolutionize this growing, important sector
As part of the Keypoint Intelligence State of the Industry series of reports on labels and packaging, we have now done our deep dive into the transformation of corrugated packaging. We discuss here some of the key findings as well as their effects on the marketplace.A recap of Ricoh’s first large-scale event in four years!
The Ricoh Summit, held in Denver, CO, from October 10-13, brought together the Ricoh team, Ricoh dealers, industry leaders, and exhibitors ranging from software, services, as well as customer relationship management (CRM) and sales enablement providers, all with focused offerings for the channel.A turnkey IT security subscription service designed to safeguard SMB security
In what was great timing for October’s Cybersecurity Awareness Month, Sharp Europe recently held an analyst event where the company announced a focus on helping SMBs improve their security.COVID popularized them, but will this take them out?
QR codes have become a critical link between print and digital communications, enabling marketers to direct consumers to websites to further personalize, direct, and track their customer experience. We discuss here the recent QR patent lawsuits brought on by Symbology Innovations and the effect they can have on the market.Digital print vendors’ announcements are bridging the toner and inkjet gap
For the past several years, Keypoint Intelligence has identified and reported upon a “zone of disruption” and the consequential opportunity for digital printing manufacturing vendors to close the gap between toner and inkjet presses. The greatest one involves introducing new products that provide great value and a low total cost of ownership (TCOs) to their print service provider (PSP) customers. We discuss here how some vendors are starting to fill this gap.Looking at our audio series in advance of the worldwide celebration of the format
September 30 is International Podcast Day. Come February, it will be 20 years since the word “podcast” was born. The medium keeps evolving and remains as powerful as ever.Oh, how the tables have turned…
Long ago, employees and employers were on the same page: You come in, you work, you go home. Around 17% of jobs were performed mostly or fully remote—but that number jumped to 44% during the pandemic.The latest findings from Keypoint Intelligence’s Market Insights
Keypoint Intelligence has recently conducted some research to get a better understanding on where single-pass digital print technology for textiles stands, what will the next iteration of single-pass printers look like, and what the future holds for this technology. This blog details some of our key findings from this upcoming market insight research report.Innovation, automation, and sustainability among the highlights of this prestigious event
Labelexpo Europe made a return, featuring numerous vendors showcasing the immense possibilities that arise from integration between analogue and hybrid solutions as well as advancements in the flexible packaging market. We discuss here some of the key features from the show as well as their effects on the industry.A closer look at one aspect of Keypoint Intelligence’s Primary Research study
Digital transformation (DX) is the process of applying technology to improve the way a business runs. We discuss here how DX can affect vendors and technology providers as well as share some key findings from a recent Keypoint Intelligence study.Hardware, software, and services are at the heart of the dealer and customer event
For the first time since before the pandemic, Toshiba America Business Solutions’ Electronic Imaging Division gathered dealers, customers, and key business partners to showcase offerings and impart guidance on its direction and initiatives.Proprietary study delivers insights into the MITS areas that companies plan to outsource
Our most recent IT Decision Maker Primary Research study looked into what IT functions are purchasers looking to outsource to a partner provider. This blog and infographic provide some top-level findings of our study.Summer might be winding down, but there’s still plenty of heat in the news
Staying up to date with all the goings-on and happenings is beneficial from an educational standpoint, but it can be very difficult to keep up with. This blog discusses the top three news articles Keypoint Intelligence covered for August 2023.A look at printing solutions in healthcare and financial services
Digital transformation (DX) has taken over some markets so strongly that physical print is no longer needed, while there are those who still use both options. This infographic aims to highlight those differences within the healthcare and financial services markets.Joint-venture PSP survey helps to shed light on average earnings
Understanding average pay rates and wage trends is essential for employers and employees alike as it influences recruitment, talent retention, and overall industry sustainability.How cloud printing is bridging the gap between the paper and digital world
Cloud printing is not a new phenomenon, but it has embedded itself in our technological sphere because of a need for greater printing flexibility, easier maintenance, and greater financial returns.We talk about the 2023 European Software Outlook report and automation
Chatting with the head of Keypoint Intelligence’s Production Workflow Advisory Service, Greg Cholmondeley about trends towards automation in the print services industry and how its implementation will be beneficial.How does scanning fit into your future, and where are you on your DX journey?
Highlighting the scanning needs of IT decision makers and how it impacts other aspects of their market.Sustainability, the Metaverse, and the dawn of Industry 5.0
The textile and apparel industries have been in the process of a digital transformation for over two decades. We discuss some of the key digital elements in the market and what they can mean for the industry.Our Office Group leader has plenty to offer to this compelling print services organization
Deborah Hawkins knows the market for workplace technology and has helped build Office Group practice areas at Keypoint (and its predecessors) for 20 years.Books enable a strong connection while photos preserve memories
There are two non-marketing printing applications that (if anything) are becoming more on demand: books and photos. This blog looks at some of the key findings of our new study on digital print for book and photo print, as well as offers some insights into the current state of the market.Supercharge your digital investments with intelligent document processing
Businesses of all shapes and sizes are benefiting from their investments in digital transformation (DX) technology, while intelligent document processing (IDP) technology enables businesses to scan, read, extract, categorize, and organize information in hardcopy and electronic documents. We discuss here the process of implementing DX and IDP technology and how they can benefit a business' operations.Our new direct-to-film program offers thorough evaluations
Keypoint Intelligence’s new direct-to-film (DTF) testing program, designed to use a standardized testing procedure of DTF printers to produce data for a true “apples-to-apples” analysis of key printer performance factors and demystify some of these business-critical factors.The sudden decrease in accuracy for ChatGPT is a cause for concern
A recent research paper out of Stanford University and UC Berkeley is claiming that ChatGPT is degrading in accuracy. We discuss here the concerns this development can have on AI use as well as other pitfalls and problems arising in artificial intelligence development.Here’s what happened when you were at the beach
Keypoint Intelligence's news service covers everything from print to managed IT to the smart workplace and beyond. We will be providing here a recap of July 2023's top news stories.Analyzing demand for RPA in the North American market
Keypoint Intelligence recently published a Multi-Client Study on robotic process automation (RPA) that surveyed 825 respondents from mid-size and large companies in the US. We discuss here some of the key findings of the study.What are the biggest factors industry players are currently dealing with?
Peter Mayhew, Principal Analyst in Keypoint Intelligence’s Office Group, brings over 40 years of sales, marketing and research experience to the table. We discuss here Peter's opinions on sustainability in the office print market, remanufactured hardware, and government regulations.Keypoint Intelligence takes a sneak peek into Canon’s remanufacturing factory in Germany
Taking a look into Canon's impressive remanufacturing site in Germany.A highlighted review of production inkjet industry trends
A look inside our time at thINK Ahead 2023!New research from Keypoint Intelligence highlights the changing role of marketing communications
Keypoint Intelligence has just released its 2023 direct marketing communications primary research to better understand how businesses’ direct marketing practices are changing over time as they strive to meet their customers’ needs. We discuss here a brief overview of the top-level results from this year’s survey.How to make AR sexy again
Augmented reality is a solution that has fallen to the wayside from the invention of more recent developments, such as artificial intelligence. We discuss here how AR can still be a viable software for companies to use and provide examples of current AR programs.What’s been on the minds of dealers and what are they thinking about moving forward?
It’s true that Keypoint Intelligence focuses a lot of time and energy on the vendor side of the print industry, but that does not mean we shy away from the channel.Offering insight into a unique market
Nothing stands still in India!Just because summer is here doesn’t mean the print industry has gone on vacation
The Keypoint Intelligence news service provides extensive coverage of various topics and markets. This blog discusses the top three articles covered in June 2023.Why everyone should take the initiative and learn how to leverage artificial intelligence
AI is more than just a buzzword; it is capable of revolutionizing business efforts organizations make. We discuss here the need for AI literacy as well as the benefits it can have for businesses.An overview of our lab testing process, along with options we offer
Chatting with Rachel Dean about how lab test reports are written, discussing different tests and how vendors can benefit from each, as well as some additional research she is conducting.Donnellon McCarthy Enterprises continues its growth in IT and everywhere else, too
IT is like one of those monsters that absorbs everything in its path and just keeps growing. Luke Ubelhor of Donnellon McCarthy Enterprises is the kind of guy who likes to help make sense of the IT beast.The need for better inventory management in testing times
Supply chain bottlenecks and breakdowns are not uncommon, but the last few years have seen potent, relentless disruptions stemming from the COVID-19 pandemic and other factors.Sometimes classics exist for a reason
While quick response codes have been utilized for a variety of uses, one that has yet to gain approval is QR code menus. We discuss here the benefits of a QR code menu as well as the resistance to use it.
